Welcome to the FAQ page, which gathers some of the most common and most concerned questions of customers. If you have any other questions, please feel free to contact us via email, and we will reply to you as soon as possible.

What shipping method does Cxsbands use?
UPS, DHL, FedEx and 4PX. Free Shipping On All Orders

How long is the delivery time?
1 —2 business days processing time
2 — 6 business days delivery time

The shipping time can be greatly influenced by following issues: extreme weather, post office delay, customs clearance, local protest, etc. In this case, we are incapable of guaranteeing a timely delivery, but we will try our best for timely delivery of the order from our side.

Can couriers deliver to remote areas?
Yes, But UPS/DHL/FedEx might in some cases apply a nominal “remote area charge”. This is very rare but can happen when your delivery address is too far from the main logistics centers.

If there is some problem receiving the delivery due to Customs
Please contact with us immdiately service@cxsbands.com

How can I track my order?
Once shipped, you will receive a shipping notification email with a tracking number. Please check the corresponding logistics distribution track according to the tracking number.

My first transactions were declined. Why are there multiple charges showing on my credit card account?
What you are seeing are temporary authorizations from your bank for the declined attempt and your financial institution should correct these within a few days as we have not and can’t process them. Please note that your credit card may be pre-authorized to verify funds are available. A pre-authorization is a temporary hold to verify that funds are available when you place an order. If your transaction is unsuccessful your credit card may be authorized, but that does not mean that it has been charged. It is not necessary to contact customer service to remove a pre-authorization, if you need assistance removing a pre-authorization from your credit card transaction history, please contact your bank or financial institution.

I entered the wrong shipping address. How should I do??
You must contact us within 12 hour of placing your order via service@cxsbands.com. Please include your name, order number and the correct address for faster processing. We will not be responsible for orders placed and shipped to the wrong address.